Mana Local Market maintains a strict no-return and no-refund policy, except under specific circumstances related to expired or spoiled products. We value your satisfaction and trust, and therefore address such concerns with due diligence and prompt verification.

Conditions for Returns and Refunds:

• Returns or refund requests are accepted only for products that are expired, spoiled, or unfit for consumption at the time of delivery.

• Customers must initiate a claim within 24 hours of delivery by contacting our support team and providing photographic or video evidence of the issue.

• Each request will be subject to internal verification by our quality team before approval.

• Approved cases may result in either:

  • A replacement product

  • Store credit

  • A refund to the original payment method (as per discretion and approval)

Exclusions:

• No returns or refunds for change of mind, preference, or delayed consumption.

• Perishable items must be stored as per usage guidelines; refunds will not apply for mishandled products.

Customer Support Contact:

• Email: [Insert support email]

• Phone: [Insert helpline number]

• Nodal Officer details available in the Privacy Policy section.