Overview Mana Local Market recognizes the importance of protecting your personal data and is committed to maintaining transparency and integrity in how we handle your information. This Privacy Policy outlines our practices under relevant Indian legal frameworks and industry guidelines.

Governing Laws We comply with the Information Technology Act, 2000, and the IT Rules, 2011. Our privacy standards also reflect the principles proposed under the Digital Personal Data Protection Act, 2023, where applicable.

Categories of Data We Collect We may collect personal and sensitive data including:

• Your name, address, email ID, and phone number

• Login credentials, browsing patterns, and device metadata

• Payment method details via secure third-party processors

• Cookies, session activity, and interaction history

Purpose of Collection The information helps us:

• Fulfill orders, process payments, and ensure timely deliveries

• Offer personalized shopping and customer service experiences

• Improve website functionality and analytics-driven decisions

• Send alerts, updates, and promotional messages

• Fulfill legal obligations and cooperate with authorities

Your Rights You are entitled to:

• Access, amend, or erase personal information

• Revoke consent or object to direct marketing

• File complaints with appropriate data protection authorities

Data Disclosure We may share your information with:

• Payment services and delivery agents

• Legal and regulatory authorities when required

• Technology vendors and partners bound by confidentiality

Retention Policy Your data is retained only for the duration necessary to provide services or comply with legal mandates. Upon request, we can remove or anonymize data unless restricted by law.

Data Protection We implement standard security measures such as:

• End-to-end encryption protocols

• Role-based access control

• Routine security audits and vulnerability assessments

Third-Party Links Our website may link to external services. Please note, their privacy policies and practices may differ. We do not assume responsibility for third-party content or compliance.

Minor’s Privacy Mana Local Market does not knowingly solicit or retain personal data of children below 13 years without verified parental or guardian consent.

Policy Updates We may periodically revise this privacy policy. Users will be informed of any material changes through website updates or direct notifications.

Nodal Officer Contact Information For queries or grievances related to personal data or this privacy policy, you may contact our appointed Grievance Officer:

• Nodal Officer Contact: Name of the Person: [Insert Name] Contact Number: [Insert Mobile Number] Email Address: [Insert Email ID]

• Corporate Identification Number (CIN): [Insert CIN]

• FSSAI License Number: [Insert FSSAI]

• Company PAN: [Insert PAN]

• TAN: [Insert TAN]

Our team will address concerns within 15 working days, in alignment with Rule 5(9) of the IT Rules, 2011.